Call 1-888-723-9642 Now!   Bookmark and Share

IsatPhone PRO - Frequently Asked Questions

1. What does Texting Cost from the IsatPhonePRO?
2. Can I send a Text Message to Another Satellite Phone or Cell Phone?
3. How do I make a Call to My IsatPhonePRO?
4. How Long do the Batteries Last?
5. What Accessories are Available for the IsatPhonePRO?
6. What Bluetooth Headsets Work with the IsatPhonePRO?
7. Why Do I Need to Get a GPS fixe for the IsatPhonePRO Before Using It?



1. What does Texting Cost from the IsatPhonePRO?
Texting costs are described as SMS or short messaging on the rate chart in your service agreement.  Outbound text-to-text or text-to-email messages are billed while inbound email-to-text or web message-to-text are FREE.  A message may be undeliverable because of problems on the receiving side of the communication such as mail filters or mail-box-full errors or even wrongly typed addresses.   For this reason, outbound messages are billed per recipient whether or not they are deliverable.  Up to 10 outbound messages can be concatenated to form a 1600-character "long" message which would be billed seperately as a series of 160-character maximum regular SMS messages.

2. Can I send a Text Message to Another Satellite Phone or Cell Phone?
Yes, IsatPhone short messaging to other Isatphone units, other types of satellite phones or to cellular services is possible and is called text-to-text messaging.    IsatPhone-to-Email is called text-to-email messaging.  Both features allow allow standard texting and predictive texting.  The predictive texting feature can be toggled on and off using the button at the bottom right of the keypad.   Each individual outbound message has a maximum size of 160 Latin characters (or about 74 non-Latin characters).   Up to 10 outbound messages can be concatenated to form a 1600-character "long" message which would be billed seperately as a series of 160-character maximum regular SMS messages.

3. How do I make a Call to My IsatPhone?
You can make an international long-distance call from any landline to your IsatPhone mobile satellite phone. The 870 part of your mobile number is the Inmarsat "country code". The calling party will pay for the call at whatever rates have been agreed to between the calling party and its international long distance carrier. Be advised, the rates for these calls are often $10 to $20 per minute.

A lower cost method of calling your IsatPhone is to have a U.S. number assigned to it by Outfitter Satellite. Inbound calls to that number would automatically forward to the IsatPhone. On most GSPS plans, this service costs $9.95/month and $1.49/minute (subject to change).

4. How Long do the Batteries Last?
The IsatPhonePRO has an excellent battery that offers up to 8 hours of talk time or 100 hours of standby (at room temperature). The phone can be operated at up to 95% humidity at temperatures from -20 to +55 degrees C. The battery can be charged on AC "wall" power or 10-30 Volt DC "car" power using the accessories provided with the standard kit.  It can also be charged using the USB port of your computer.  Solar charger solutions are available from Outfitter Satellite. Please refer to the user manual.  Outfitter Satellite offers several solar charger options. To get better battery life, consider doing the following:

  • Deactivate screen and keypad lights
  • Deactivate Bluetooth if you are not using it

5. What Accessories are Available?
The standard kit includes the Handset plus the following:
  • Battery (Li-Ion type 3.7V, 2600mAh, 9.7 Wh, 60 grams)
  • AC "wall" charger with 4 adapters (UK, US, European, and Australian)
  • DC "Car" charger for 10 to 30 volts suitable for cars or trucks  (outputs 5 VDC up to 1.2A)
  • micro USB charging cable
    • charging via the PC
    • setting up software modem (data)
    • running contact sychronization
  • wired hands-free headset (1.2 meter cable with 2.5 mm audio jack)
  • wrist strap
  • Quick Start Guide, Warranty, and Support CD.  
Optional accessories include:
  • Carry Case
  • Belt holster (clip on type with velcro cover strap)
  • Pelican Case (watertight)
  • Solar Charger
  • Docking units for indoor, vehicular, and maritime applications


6. What Bluetooth Headsets Work with the IsatPhone?
The IsatPhonePRO is a Bluetooth 2.0 type device. The following commonly available headsets have been tested and approved:
  • Nokia BH-103
  • Nokia Lizzy-0720-B4.2
  • Nokia HS-129W
  • Nokia BH-208
  • Motorola HS H350
  • Motorola HS H850


7. Why Do I need a GPS Fix Before Making Calls?
Getting a valid GPS fix enables the Inmarsat network to optimize service. The information is not stored and will not be available on your call detail records. If the user has been operating the handset in the same general location for a few days, he/she will probably not be aware of the need for a GPS fix. If you change location drastically, a new GPS fix may take several minutes. A message will be displayed on the handset if a new GPS fix is needed.

    888-723-9642